Frequently Asked Questions

Everything you need to know about your CASEKOO experience.

How long does shipping take for my order?

Standard shipping typically takes 3-7 business days within the United States. International shipping times vary by location, usually ranging from 7-15 business days.

What is your return policy for phone cases?

We offer a 30-day risk-free return policy. If you are not satisfied with your purchase, you can return the product in its original packaging for a full refund or exchange.

Are CASEKOO cases compatible with MagSafe accessories?

Yes, many of our cases are specifically designed with built-in magnets to be fully compatible with MagSafe chargers, wallets, and car mounts.

Do you offer a warranty on your products?

Every CASEKOO product comes with a limited 1-year warranty that covers manufacturing defects and material issues under normal use.

How do I track my package after it has shipped?

Once your order is processed, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery status in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout process.